guarantee policy

guarantee policy

The wheelsline factory is dedicated to the pursuit of extreme technology, using 12000 tons of forging technology, with strict design and testing standards.Our products pass the internationally recognized quality standard inspection system, and we take full responsibility for the alloy quality, painting quality and the compatibility of the wheels with your car.We always adhere to the principle that after-sales service is more important than pre-sales service.

Under normal use, the wheel will not change its technical characteristics, the appearance will remain unchanged, and there will be no cracks, dents and so on.Wheels are warranted for 24 months from date of sale for paint and for life from date of sale for metal and wheel construction.

The warranty covers the following defects that occur during use: paint peeling, swelling, cracking, discoloration; structural changes in the hub, such as deformation, cracking, loss of balance.

If you have a problem, you can contact the dealer of purchase or send us a confirmed photo and video directly by e-mail info@wheelsline.com, indicating the order number and wheel type.We will process the application in a timely manner and give an answer as soon as possible.In principle, we will ask you to send back the damaged hub at our expense and replace it with a new one free of charge.

However, the warranty does not cover any mechanical damage, such as that caused by hitting an obstacle or an emergency, and paint damage caused by mechanical stress.

 

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